Terms of Service

1. The service

Wave is a software service (the "Service") that lets you create AI-powered "employees" that perform work for your business, such as replying to customers and managing social media accounts. The Service is provided by the operator of this Wave service ("we"). By using the Service you agree to these terms.

2. Your account

You must be an adult authorised to act for the business you register. You are responsible for keeping your password and API keys confidential and for everything that happens in your account. Tell us at support@wave.example as soon as you suspect unauthorised access.

3. What employees do

Employees act on your behalf and under your settings: their level of freedom, your rules, and the apps you connect. Any message, post or action performed from your account is yours. The Service shows every step and asks for your approval on sensitive actions, but reviewing and using the output remains your responsibility. AI can be wrong; do not rely on it for legal, financial or medical decisions without human review.

4. Connected apps and third-party platforms

When you connect an app (such as WhatsApp, Instagram, Snapchat or YouTube) you authorise us to access it within the permissions you granted, and you agree to that platform's terms. You can disconnect any app at any time from the Connected apps page. Sandbox mode never reaches a real platform and is clearly labelled.

5. AI providers

The content of tasks (customer messages, your business information, your instructions) may be sent to an AI model provider for processing — either the Service's default provider or the provider you chose with your own key. You are responsible for the terms and costs of a provider you choose.

6. Acceptable use

Do not use the Service to send unsolicited messages (spam), impersonate others, publish unlawful or abusive content, infringe intellectual property (including reposting other people's content without permission), or circumvent usage and safety limits. We may suspend accounts that do.

7. Your data

Your data belongs to you. We process it as described in the Privacy Policy. You can export your data or delete your whole account from Settings at any time.

8. Availability and changes

The Service is at an early stage and is provided "as is" without warranties. We may change the Service or these terms; material changes are announced in the Service or by email. Continued use after a change means you accept it.

9. Fees

The Service is currently a free preview. If paid plans are introduced, their prices and terms will be shown clearly before any payment.

10. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses arising from the Service or from the actions of employees run under your settings, and our total liability is limited to the amounts you paid us in the preceding twelve months.

11. Termination

You may delete your account at any time. We may terminate or suspend an account for breach of these terms or for security reasons, with notice where possible.

12. Law and contact

These terms are governed by the laws of the operator's country. Questions: support@wave.example.